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FAQs

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1. How do I pay?

Paying is actually very simple.

Just go to your shopping cart, check our your order that all products you chose are correct and the right amount.

Add SPECIAL INSTRUCTIONS FOR SELLER if you have any.

GET SHIPPING ESTIMATES so you can choose easily whether you want to add anything else to get our free shipping.

Checkout or login to PayPal for quick purchase

If you choose "Checkout" - please fill out all your personal details.

 

Go on and choose payment method -
1. PayPal offers you to pay via credit card or with your personal user.
2. Credit card - Pay safely with your credit card via iCredit. Please complete your payment before hitting the BACK button to avoid system errors.

 

And you are done.

 

You should now receive confirmation email from us. If you haven't - please contact us at shop@peleg-design.com

 

2. How long does delivery take?

PELEG DESIGN LTD accepts orders from all around the globe.

There are three ways for International Delivery -

1. Standard shipping (non-trackable) - Your order will be shipped and delivered within 14-35 business days
2. Registered shipping (Trackable) - Your order will be shipped and delivered within 7-21 business days
3. Express shipping - for quick door to door delivery. For most destinations this usually takes up to 7 business days.

Exceptions apply - Please allow extra days for local holidays and weekends.

    We offer you FREE international shipping –
    Free shipping for orders over 50$ - Standard shipping (non-trackable)
    Free shipping for orders over 150$ - Registered shipping (Trackable)

    * * *

    Shipping within Israel -

    FREE Self Pickup from Peleg Design Studio - Contact us to set up a pickup time 077-5566226 / shop@peleg-design.com, Hertzel 158 Tel Aviv.

    Chita Box - shipping via Chita box, a collection point near your home
    Your order will be shipped and delivered within 5-7 business days

    Express shipping (in Israel only) - door to door delivery with Chita.
    Your order will be shipped and delivered within 3 business days

    * * *

    Tracking - Once your order leaves our warehouse you will receive an email stating your order was shipped.
    If you chose the trackable shipping - you will also receive your tracking number.

    To check the status of your order, please follow this link and enter you're tracking number in the designated box: https://www.17track.net/en

    USA trackable shipping are via USPS

    3. What is PELEG DESIGN Return Policy?

    You can return any item for any reason in its original condition within 30 days from receiving and we shall exchange it or refund you the purchase price. If we determine that the return is due to a defective product or due to an error on our part, we will also refund the delivery charge.

     

    In the unlikely event that your order arrives damaged, you need to e-mail us at with a photo image of the damage, if possible. shop@peleg-design.com

     

    How do I return or exchange my item?

     

    Please be sure to send your return or exchange using a method that provides a tracking number so you can follow its journey!

     

    Make sure to package the return securely in the original box and include any paperwork. Packages must be returned pre-paid if you are asking for a refund of the delivery expense please include a receipt for this cost.

     

    Send the package to:

    PELEG DESIGN LTD.
    158 Herzel St.
    Tel Aviv
    ISRAEL 6810120

     

    Need an exchange? Please contact us to our customer support in: Shop@peleg-design.com

     

    4. When will I receive my refund?

    Once you contact our customer service we will start handling your request.

    If your order hasn't been shipped yet - we will cancel your order and refund you within 2-3 business days.

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